Some Yahoo! hosted web sites not loading
Some web sites may receive an error page due to being pointed to our older name servers, ns8.san.yahoo.com, and ns9.san.yahoo.com. The error message reported is the following: 400 bad request If you...
View ArticleYahoo! Small Business is experiencing issues with our scheduled callback system
Our internal callback scheduling system is experiencing issues. Customers who schedule a callback from our Contact Us page may not receive one while we are working through this matter. Our engineers...
View ArticleAccess Logs missing data
Some users may experience missing data in their Access Logs after July 8th, 2013. Our engineers are investigating the issue and updates will be posted accordingly. Thank you for your patience.
View ArticleSome links to stores and store search do not work
Some merchants may experience errors accessing their stores from links. Some merchants may also experience errors viewing search results for their store. 05:39 PM PST The cause of this issue has been...
View ArticleIntermittent issues accessing email via POP
Some customers may be experiencing intermittent problems accessing their Business Mail via a POP client such as Microsoft Outlook or Mozilla Thunderbird. If you are experiencing issues when connecting...
View ArticleStore Statistics not updating fully on some Merchant Solutions accounts
Some Merchant Solutions customers may notice a delay in the update process for the statistics of their store. We are aware of the issue and are working to ensure the Store Statistics are updated and...
View ArticleIssue contacting Yahoo! Small Business technical support team.
Yahoo! Small Business customers may face issues contacting Yahoo! Small Business technical support team due to issues with our telephone lines. We are aware of this issue and are working to resolve it...
View ArticleIssues sending business email
Some Yahoo! Small Business customers may experience intermittent issues when sending emails from their Yahoo! Mail web interface, or using a POP email client such as Microsoft Outlook. Customers may...
View ArticleProblems contacting Yahoo! Small Business Support
Yahoo! Small Business customers are currently unable to schedule a callback using our Virtual Hold Technology located on our Contact Us page. We are currently working to resolve this issue as quickly...
View ArticleImages disappear on live site and Store Editor
Some Yahoo! Small Business Merchant customers may have issues viewing the images on their store pages and editor intermittently. The images may have displayed but after some time have stopped...
View ArticleCannot add or update custom HTML in Yahoo! Site Solution using a HTML widget...
Yahoo! Small Business customers are unable to add or update custom HTML in Yahoo! Site Solution using a HTML widget in a Firefox internet browser. Please use an Internet Explorer internet browser to...
View ArticleSuspicious activity message when sending email
Some email users may encounter an error when attempting to send email messages. Possible error messages may include: “Your message was not sent. Suspicious activity was detected on your account. To...
View ArticleYahoo! Small Business support experiencing high call volume
We are receiving a high number of calls to Yahoo! Small Business technical support. If you have an issue that you would like addressed, but do not wish to wait on hold, you have the ability to...
View ArticleYahoo! Merchant Solutions planned system maintenance on July 17th-19th
On Wednesday, July 17th at 9:30 p.m. PT, until Thursday, July 18th at 5:30 a.m. PT, Yahoo! Merchant Solutions will undergo planned system maintenance. During the maintenance there may be a 5 minute...
View ArticleSmall Business Home Page Inaccessible
We have received reports that some users may be unable to access the Yahoo! Small Business homepage. We are working to resolve the problem as quickly as possible, and will post further updates as they...
View ArticleSome customers are unable to upgrade or downgrade their plans
Some Yahoo! Small Business customers may have difficulties in upgrading or downgrading their plans from their Business control panels. Customers may see a “There was a problem connecting to the...
View ArticleIncreased publish times for the Store Editor on Yahoo! Merchant Soulutions...
Some merchants may encounter longer than normal publish times when publishing their Store Editor. We are aware of this issue and working to resolve it as quickly as possible.
View ArticleMail users unable to send email using SMTP
Customers are reporting error messages when attempting to send email using their Yahoo! Small Business email accounts via SMTP. Engineering is aware of this issue and working toward a resolution. We...
View ArticleErrors when attempting to add items to shopping cart.
Merchants are reporting errors when adding items to the shopping cart for their stores. The reported error is as follows: “A problem has been encountered with your shopping session, and your...
View ArticleMerchants receiving errors when attempting to access the Store Manager
Customers are reporting an error when attempting to access their Store Manager. The error message is as follows: “This account is no longer here. Try logging in from the front page.” Despite what the...
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