New access logs are not generating for some customers
Some users may be experiencing an issue where Access Logs are not generating after July 18th, 2013. Our engineers are investigating the issue and we will provide more information shortly. Thank you for...
View ArticleStore Manager on Merchant Solutions and Yahoo! Store accounts may be...
Some merchants may encounter the following error while trying to access the Store Manager: “The server is temporarily unable to service your request due to maintenance downtime or capacity problems....
View ArticleProblems connecting to MySQL database
Some customers have reported errors when attempting to access their MySQL database. Web pages designed to work with MySQL may also be affected. Errors may include: “Database Error: Unable to connect to...
View ArticleStore Editor failing publish for Yahoo! Merchant Solutions and Yahoo! Store...
Yahoo! Merchant Solutions customers may experience issues with publishing from within their Store Editor.
View ArticleYahoo! Mail “Server Hangup” error
When performing basic functions in the Yahoo! Mail interface users may experience the following error: Server Hangup Impacted functions can include, but are not limited to: Opening messages Sending...
View ArticleYahoo! Small Business support experiencing high call volume
We are receiving a high number of calls to Yahoo! Small Business technical support. If you have an issue that you would like addressed, but do not wish to wait on hold, you have the ability to...
View ArticleSome Yahoo! Small Business customers may experience latency or errors...
Some Yahoo! Small Business customers may experience latency or errors accessing their websites. Customers may encounter the following errors: Page Cannot be Displayed Internal server error 502 Slowness...
View ArticleYahoo! Maps failing to find addresses
Yahoo! Small Business customers using contact maps in Yahoo! Site Solution may see a blank map. Our engineers are aware of this issue and are working to resolve it as soon as possible.
View ArticleSwitching to business email account is prompting for password
Some Yahoo! Small Business customers are being prompted for their password when switching to their business email account in the Webmail interface. Our engineers are aware of this problem and are...
View ArticleYahoo! Small Business support experiencing high call volume
We are receiving a high number of calls to Yahoo! Small Business technical support. If you have an issue that you would like addressed, but do not wish to wait on hold, you have the ability to...
View ArticleBusiness Mail users receiving untrusted connection when accessing their email.
Users are reporting errors when switching from their personal email to their business email. These errors indicate an untrusted connection or website. Engineering is aware of this issue and working...
View ArticleIssue contacting Yahoo! Small Business technical support team
Yahoo! Small Business customers may face issues contacting Yahoo! Small Business technical support team due to issues with our telephone lines. Merchants calling into the Merchant Development support...
View ArticleProblems connecting to MySQL database
Some customers have reported errors when attempting to access their MySQL database. Web pages designed to work with MySQL may also be affected. Errors may include: “Database Error: Unable to connect to...
View ArticleForm submissions not being received by merchants
Some merchants may experience issues in receipt of form submissions via pro-forma for their Yahoo! Store or Yahoo! Merchant Solutions account. Our engineers are aware of this issue and working toward a...
View ArticleCustomers are unable to schedule a call back
Yahoo! Small Business customers are currently unable to use our automated callback system. We are aware of this issue and are working to resolve it at the earliest. Customers may contact us using the...
View ArticleCustomers experiencing errors when loading their web sites.
Yahoo! Small Business customers are reporting errors when loading their web sites. The error is as follows: “502 cannot find the server or dns error” Engineering is aware of this and working to resolve...
View ArticleIssue contacting Yahoo! Small Business technical support team
Yahoo! Small Business customers are encountering issues when attempting to contact the Yahoo! Small Business technical support team when using the Virtual Hold Technology (Let Us Call You) method. We...
View ArticleCustomers unable to load the Yahoo! Marketing dashboad on mobile devices
Some customers are unable to view the Yahoo! Marketing Dashboard on a mobile device. They may encounter the following error: “504 Gateway Error” We are aware of this issue and working to resolve it as...
View ArticleSome merchants may see a duplicate transaction fee charge
Some Yahoo! Small Business Merchant Solution customers may see a duplicate charge of their latest transaction fee. Our engineers are aware of this issue and are working to resolve it as quickly possible.
View ArticleAT&T shared accounts not unsuspending after agreeing to the Terms of Service.
Yahoo! Small Business customers are reporting that their services are not unsuspending after updating their method of payment from billing telephone number to one of our other supported methods of...
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