Pay now link does not work
Some customers have reported issues using the Pay now link to pay past due invoices. Our engineers are aware of this and are working on a fix. In the meantime, you can bring your account current by...
View ArticleIntermittent site loading error
Some customers are unable to view their web site due to the following error message: The connection was reset Our engineers are aware of the issue and working to resolve it as quickly as possible.
View ArticleVerizon partnered mail users unable to access business mail
We are receiving reports of customers that are unable to access their email accounts when they are linked to a Verizon partner account. Our engineers are aware of the issue and working to resolve it as...
View ArticleClosed accounts cannot submit email support requests
Customers with deactivated accounts are unable to submit email support requests due to the following error: Error An error occurred in processing your request. Please try again. If you’re having...
View ArticleStore Manager and Store Editor on Merchant Solutions accounts may be...
Some merchants may encounter the following error while trying to access the Store Manager: “The server is temporarily unable to service your request due to maintenance downtime or capacity problems....
View ArticleStore Manager and Store Editor on Merchant Solutions accounts may be...
Some merchants may encounter the following error while trying to access the Store Manager: “The server is temporarily unable to service your request due to maintenance downtime or capacity problems....
View ArticleUnable to receive Aabaco migration or password reset emails
We are receiving reports that customers are not receiving either password reset emails for their Aabaco accounts, or receiving the Aabaco migration emails. We are investigating this matter and will...
View ArticleLatency or time out errors when accessing stores
We are receiving reports that some stores are having latency and/or time out errors when visiting them. Our engineers are aware of the issue and working to resolve it as quickly as possible. We will...
View ArticleNew access logs are not generating for some customers
Some users may experience an issue where Access Logs are not being generated for the last few weeks. Our engineers are investigating the issue and we will provide more information shortly. Thank you...
View ArticleCannot change Aabaco Small Business password on Profile page
Customers cannot change their password from the Profile page due to the following error: We were not able to change your password. Please contact Customer Care. We are working to resolve this problem...
View ArticleYahoo! Site Solution indefinitely checking for updates
Some customers are reporting that Yahoo! Site Solution is failing to move past the ‘Checking for updates’ screen. We apologize for any inconvenience you may encounter as a result. We are aware of the...
View ArticleUnable to add or update UPS integration for stores
Some users are reporting that a blank white page appears when trying to add or update UPS integration. Our engineers are investigating the issue and we will provide more information shortly. We...
View ArticleIntermittent Error when viewing Aabaco Small Business Stores
Some merchants are experiencing an intermittent “connection timed out” error when viewing their store. We are currently investigating this issue and working to resolve it as quickly as possible.
View ArticleSome users have reported errors in the checkout process
Some users are experiencing an error during checkout on Aabaco Small Business stores. The error is: “The proxy server received an invalid response from an upstream server.” We are currently...
View ArticleUnknown Host errors on some websites
We are receiving reports of customers that are getting the following error when accessing their websites: Unknown Host Description: Unable to locate the server requested — the server does not have a...
View ArticleAutomatic cross-sell does not appear
We’ve received reports that some stores are not displaying the automated cross-sell suggestions. Our engineers are investigating this issue and should have more information soon. We will share updates...
View ArticleMerchant Solutions system maintenance
We will be performing important system maintenance between Wednesday, April 27th at 9pm PDT and Thusday, April 28th at 6am. During this maintenance period, you may experience a 15-20 minute window...
View ArticleUnable to receive Aabaco migration or password reset emails
We are receiving reports that customers are not receiving either password reset emails for their Aabaco accounts, or receiving the Aabaco migration emails. We are investigating this matter and will...
View ArticleXML shipment tracking updates intermittently failing
We have received reports that some shipment and order updates sent by merchants are delayed or do not get through. Our engineering team is engaged and working to resolve the issue as soon as possible.
View ArticleIntermittent site loading error
Some customers are unable to view their web site due to the following error message: Unknown Host Description: Unable to locate the server requested — the server does not have a DNS entry. Perhaps...
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