Unable to access some control panels
Some customers have reported the following error on trying to access their Web Hosting or Email Control Panels: Sorry! You don’t have permission to view this page. We are aware of this issue and...
View ArticlePayment method information not displayed in Order Manager / Order processing...
This issue has been resolved. We apologize for any inconvenience this may cause.
View ArticleStore administrators unable to access Store Manager
Some store administrators are prompted to login again and again when trying to access the Store Manager, and not able to actually get in. We’re aware of this issue and are investigating its root cause....
View ArticleError accessing Business Control Panel
Some customers are unable to access the Business Control Panel for their Aabaco Small Business account. The error message reported is: Page Not Found We are aware of this issue and are working to...
View ArticleCannot change Domain Traffic Option (DTO)
Merchant Solutions customers are unable to change the Domain Traffic Option (DTO) due to the following error: “Sorry! We’ve encountered a problem. We seem to have hit a snag. Our system may have become...
View ArticleCannot delete domain forward
Customers are unable to delete their domain forward due to the following error: “Sorry! We’ve encountered a problem. We seem to have hit a snag. Our system may have become temporarily unavailable, or...
View ArticleBusiness email suddenly forwarding to previous destination email address
Some customers’ business email messages are forwarding to a previously used destination email address. Customers can check their email forwarding with the steps in this help page. If you are not able...
View ArticleError when cancelling Aabaco Small Business account
Some customers have experienced an error when confirming the cancellation of their Aabaco Small Business account via their Business Control Panel. We are investigating this issue and will post an...
View ArticlePayPal checkout problems
At this time PayPal is experiencing technical difficulties that may cause the PayPal web site and payment processors to be unavailable to some customer’s web sites and stores. PayPal’s technical team...
View ArticleAPI Connections failing
We are receiving some reports of Merchants that are having API connection / configuration failures. We have made some changes to the DNS settings for the API machines. Please allow time for these...
View ArticleAabaco SiteBuilder publishing/ login error
Some customers may experience the following error when attempting to publish from Aabaco SiteBuilder or change user within the application: “SiteBuilder has just recovered from a serious error” Our...
View ArticleError when attempting to access Business Mail
Customers have reported the following error when attempting to access or send mail from their Business Mail account: We’re experiencing some technical difficulties…We’re sorry, but Yahoo Mail can’t...
View ArticlePayPal API error at checkout
Some merchants have reported that their customers sometimes see the following error message at checkout: API Call has been denied as it has exceeded the permitted call rate limit. Our engineering team...
View ArticlePayPal API error during checkout
Some merchants have reported their customers intermittently see the following error message at checkout: API Call has been denied as it has exceeded the permitted call rate limit. Our engineering team...
View ArticlePayPal communications issues
Some merchants who process orders via PayPal have reported their customers seeing the following error at checkout: There is problem in communicating with PayPal. Please try again later. Our engineers...
View ArticleTemporary Error 14 when attempting to access Business Mail
Customers have reported the following error when attempting to access or send mail from their Business Mail account: We’re experiencing some technical difficulties…We’re sorry, but Yahoo Mail can’t...
View ArticleSlowness or error message when loading site
Some customers have reported their website is loading slowly, or not at all. If the site can’t load, “unknown host” or another error message may be displayed. We are aware of the issue and working to...
View ArticleSome business mail users not receiving messages
We’ve received reports from users not receiving some messages sent to their business mail accounts. The senders of the missing messages do not see any error messages. We are aware of this issue, and...
View ArticleError when cancelling Aabaco Small Business account
Some customers have experienced an error when confirming the cancellation of their Aabaco Small Business account via their Business Control Panel. We are investigating this issue and will post an...
View ArticleError message or delays viewing some websites
Some customers have reported their website is loading slowly, or not at all. If the site is not loading, an “Unknown Host” error message may be displayed. We are aware of the issue and working to...
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