Yahoo partner IDs not receiving Aabaco migration emails
Some users with Yahoo partner IDs (@verizon.net, @sbcglobal.net, etc.) have reported that they never receive the initial confirmation email when claiming their Aabaco Small Business account. Our...
View ArticleUnable to connect error when viewing website
Some customers have reported seeing the following error when view their site: “Unable to connect” “The connection was reset” We are investigating this issue and hope to have it resolved as soon as...
View ArticleSecurity certificate error message
Some customers are receiving a Security Certificate error, “This Connection is Untrusted” in the following scenarios: Attempting an SSL connection *.luminate.com (Where * is any hostname location)...
View ArticleYahoo Mail accounts not receiving Aabaco migration emails
Some users with Yahoo Mail addresses have reported that they never receive the initial confirmation email when claiming their Aabaco Small Business account or receiving the password reset emails. Our...
View ArticleErrors submitting contact forms
Contact forms built using SiteBuilder or the code found in the Web Hosting Control Panel’s Add-Ons section are failing to submit, returning the following error: There was an error while processing your...
View ArticleUnable to access Business Control Panel
Some customers are unable to access the Business Control Panel for their Aabaco Small Business account. The error message reported is: Inactivity Timeout Description: Too much time has passed without...
View ArticleFTP Connection error
We are receiving reports that some customers are not able to establish an FTP connection due to the following error: Error: Connection timed out after 20 seconds of inactivity Error: Could not connect...
View ArticleIntermittent site loading error
Some customers are unable to view their web site due to the following error message: Unable to Connect Our engineers are aware of the issue and working to resolve it as quickly as possible.
View ArticleCannot access the Live Web Insights & App Gallery page
Merchant Solutions customers cannot access the Live Web Insights & App Gallery link from the Store Control Panel. Additionally, customers cannot access the Commerce Central tab in the Web Hosting...
View ArticleYahoo Stores website problems
Yahoo Stores’ site pages may be slow to load, land on a blank white page, or may display the following error: “Inactivity Timeout Description: Too much time has passed without sending any data for...
View ArticleDelay in providing order numbers for purchases on Stores
We are getting reports of merchants that have orders made where the order number is delayed. This is delaying the order number from appearing in the order manager and order notifications that are sent...
View ArticleSome customers are unable to login to their accounts
Some users may not be able to login to their control panels. Users may see a blank page while accessing : https://login.luminate.com/ Our engineering team is aware of this issue and is working to fix...
View ArticleSome Aabaco Small Business merchants are getting reports of customers not...
Some Aabaco Small Business merchants are getting reports of customers not being able to add items to the shopping cart. When clicking add to cart or view cart the customers may see the following...
View ArticleSome customers unable to access Yahoo Wallet
Some customers are unable to access their Yahoo Wallet due to the following error: An error has occurred We are unable to authorize your request. Please log in again. We apologize for the...
View ArticleUnable to activate business email addresses
We are receiving reports that customers are unable to activate individual business email accounts. When the email address is activated, the following error is returned. “Error message is: accept...
View ArticleUnable to view active services in Business Control Panel
Some customers are unable to view their active services on the Business Control Panel for their Aabaco Small Business account. The error message reported is: We were unable to locate any Aabaco Small...
View ArticleLive Web Insights not showing/tracking page views
We are getting reports from customers that Live Web Insights is not showing or tracking page views. Live Web Insights is loading but there are no views showing. We apologize for any inconvenience this...
View ArticleStore Control Panel on Merchant Solutions and Yahoo! Store accounts may be...
Some merchants may not be able to access the Store Control Panel. We are aware of this issue and working to resolve it as quickly as possible.
View ArticleOrder status changing when using Internet Explorer 11
Merchants are seeing the status of orders processed using Internet Explorer 11 change unexpectedly. This happens when clicking on a link such as Packing Slip and then using the back button to return to...
View ArticleStore Control Panel on Merchant Solutions and Yahoo! Store accounts may be...
Some merchants may not be able to access the Store Control Panel. We are aware of this issue and working to resolve it as quickly as possible.
View Article