Yahoo Merchant Solutions planned system maintenance
On Wednesday, October 14 at 5:30 p.m. PT, until Thursday, October 15 at 5:30 a.m. PT, Yahoo Merchant Solutions will perform important planned system maintenance to help ensure the continued reliability...
View ArticleStore Editor experiencing longer publish times
Merchant Solutions customers may experience longer publishing times in Store Editor starting October 15, 2015 due to operations and tests on our platform in preparation for our spinoff to Luminate....
View ArticleError 530 when connecting with FTP
We are receiving reports that some customers are not able to connect using FTP. Affected customers are getting an Error 530 when using their account owner login credentials. A possible workaround is...
View ArticleCannot access the Live Web Insights & App Gallery page
Merchant Solutions customers cannot access the Live Web Insights & App Gallery link from the Store Control Panel. Additionally, customers cannot access the Commerce Central tab in the Web Hosting...
View ArticleCannot access Domain Control Panel
Some Yahoo Small Business customers have reported they are unable to access their Domain Control Panel due to the following error message: Sorry! We’ve encountered a problem. We seem to have hit a...
View ArticleStore Editor latency and slow publishing
Some Merchants may experience Store Editor latency when navigating in it or when publishing. We apologize for any inconvenience this is causing. We are working to resolve this issue as quickly as...
View ArticleMail not delivered, Settings page returns error
Some customers have reported that they are not receiving messages and receive the following error when accessing the Settings page: Sorry, an unknown error has occurred. Please try again. If the issue...
View ArticleMerchant Solutions order API errors
Some merchants have reported errors when sending data through Yahoo’s order API. If you are experiencing these errors, please contact your account manager or get in touch with Yahoo Small Business...
View ArticleCannot add alias to owner business mail account
We’ve had reports that some users have received the following error when adding an alias to their business mail account: Sorry, we encountered a problem while trying to create the alias, [alias name]....
View ArticleMerchant Solutions Order API errors
Some merchants have reported errors when sending data through Yahoo’s order API. If you are experiencing these errors, please contact your account manager or contact Yahoo Small Business Support...
View ArticleMerchant Solutions statistics latency
Some merchants have reported latency in their customer and page view statistics reporting. We are currently investigating this issue and will provide updates as available. Thank you for your patience.
View ArticleMerchant Solutions planned system maintenance
On Wednesday, November 11 at 6:00 p.m. PT, until Thursday, November 12 at 6:00 a.m. PT, Yahoo Merchant Solutions will perform important planned system maintenance to help ensure the continued...
View ArticleErrors when logging in to Mail
We have received several reports of error messages when signing in to business mail accounts, both through the web and via mobile or desktop apps. Our engineers are in the process of resolving the root...
View ArticleShopping cart errors
We’ve received a small number of merchants reporting that customers have gotten errors when checking out. The error may say: Unable to retrieve cart contents. or Your cart information is temporarily...
View ArticleSome Yahoo Small Business customers unable to view their web sites
Some Yahoo Small Business customers are unable to view their web sites due to the following error message: Unknown Host – Description: Unable to locate the server requested — the server does not have a...
View ArticlePlanned system update with Control Panel downtime
There is a planned system update scheduled for Saturday, November 14, at 6:00 p.m. PT, until Monday, November 16, at 6:00 p.m. PT. During this time, you will not be able to access your control panels...
View ArticleDelayed order notification email delivery
We have received reports of delays in the delivery of order notification emails being sent to our Merchant Solution account holders. We are actively investigating this issue and thank you for your...
View ArticleSiteBuilder 2.9 Log in error
Some customers are receiving an error when logging into SiteBuilder 2.9. We are investigating this issue and will provide updates as they are available. Thank you for your patience.
View ArticlePGP-encrypted order notification emails arriving unencrypted
Some Aabaco Small Business merchants with PGP encrypted order notification emails are receiving the emails without encryption. This means that the additional information normally encrypted is absent–no...
View ArticleOrdering System Scheduled Maintenance
We’re currently updating our system, and ordering is not available. We plan to be done with this maintenance by 6:00 p.m. PT on Tuesday, November 17. Please return to complete your order at that time....
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