XML shipment tracking updates intermittently failing
We have received reports that some shipment and order updates sent by merchants via XML are delayed or are not posting. Our engineering team is engaged and working to resolve the issue as soon as...
View ArticleLive Web Insights not showing page views
We are getting reports from customers that Live Web Insights is not showing or tracking page views. Our engineering team is aware of this issue and working to resolve the issue as soon as possible.
View ArticleUnable to order new Aabaco Small Business services
Some customers may not be able to order new Aabaco Small Business services due to the following errors: Inactivity Timeout Description: Too much time has passed without sending any data for document....
View ArticleCannot login to Aabaco Small Business services
We are receiving reports that some customers may not be able to login to their Aabaco Small Business services due to the following errors: Inactivity Timeout Description: Too much time has passed...
View ArticleRecent domain name verification emails
You may have received an email recently from us with the following subject line: VERIFICATION REQUIRED – Please verify your domain name(s) as soon as possible Please rest assured that these emails are...
View ArticleSent messages are not being received by recipients
We are receiving reports that customers are sending emails that are not being received. We are aware of this issue and our engineers are working to resolve this as soon as possible. Please check back...
View ArticleStore Manager on Merchant Solutions and Yahoo! Store accounts may be...
Some merchants may encounter the following error while trying to access the Store Manager: “The server is temporarily unable to service your request due to maintenance downtime or capacity problems....
View ArticleSome users seeing advertisements in Business Mail web interface
Some users are unexpectedly seeing advertisements when viewing their Aabaco Small Business email account via the web interface. We appreciate your patience while we investigate this issue.
View ArticleIntermittent error applying some coupons in checkout
We have gotten reports that some coupons are generating errors or not applying as expected in checkout on Merchant Solutions stores. We are aware of this issue and our engineers are working to resolve...
View ArticlePromotions not affecting orders on Merchant accounts
Some Merchant Solutions customers have reported that their promotions from the Promotion Center are either not displaying on the store, or are not affecting orders on the store. This would affect...
View ArticleMerchants unable to submit batches
Some merchants may receive an error while submitting batches from their Store Control Panel. Merchants may see the following error: Another store account has a batch open with the same MID/TID, The...
View ArticleUnable to checkout on Merchant Solutions’ sites
Some customers of Aabaco Small Business Merchant Solutions stores are receiving the following errors when attempting to complete their purchase: “The credit card authorization network could not be...
View ArticleError accessing the Web Hosting Control Panel and Email Control Panel
Some customers have reported receiving an error when accessing their Web Hosting Control Panel and/or Email Control Panel. The error is: Sorry you do not have permission to view this page. Our...
View ArticleIntermittent error accessing the Domain Control Panel
Some users are reporting an error when accessing the Domain Control Panel: “The domains.luminate.com page isn’t working. domains.luminate.com didn’t send any data. ERR_EMPTY_RESPONSE” We are...
View ArticleIntermittent error adding/modifying coupons in Coupon Manager
Some merchants have reported getting the following error when adding or modifying coupons in Coupon Manager: An internal server error was encountered while processing your request. Please try again....
View ArticleIssue with accessing Business Mail on devices using IMAP
Some Aabaco Small Business customers have reported that they are getting errors when accessing their Business Mail using IMAP. Error messages when accessing or retrieving emails : The mail server...
View ArticleUnable to connect errors while processing orders
We are receiving reports of merchants that are unable to complete order processing and getting the following errors: “The credit auth net couldn’t be contacted or another error msg occurred” “No...
View ArticleOrders not being imported into Stone Edge
We are receiving some reports that customer are not able to import orders into Stone Edge using the real time order post feature. We have verified orders are being successfully posted, but Stone Edge...
View ArticleLonger than usual call-hold times
We are currently experiencing longer than usual call-hold times. To quickly get the answer you are looking for, please check out our Yahoo Small Business Help Pages – this is a quick and easy way to...
View ArticleTemporary Error 14 when attempting to access Business Mail
Customers have reported the following error when attempting to access or send mail from their Business Mail account: We’re experiencing some technical difficulties…We’re sorry, but Yahoo Mail can’t...
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