Some web sites not loading
Some customers are unable to view their web site due to the following error messages: Unknown Host – Description: Unable to locate the server requested — the server does not have a DNS entry. Perhaps...
View ArticleSome Yahoo Merchants on the East Coast unable to access Store Control Panel...
Some East Coast Merchants are reporting that they are unable to access their Store Control Panel and some have trouble accessing their website. We are aware of this issue and currently working to...
View ArticleUnable to change payment method
Some customers have reported issues when attempting to switch the billing for their service to another payment method. We are aware of the issue and are investigating its root cause. We hope to have a...
View ArticleTemporary Error 14 when accessing mailbox
Customers have reported the following error when attempting to access their Yahoo Mail account: Temporary error: 14 To access your business email, go directly to mail.domain.tld and replace...
View ArticleUnable to change password for or create POP only accounts
Yahoo Small Business customers may face difficulty when trying to change the password for POP only accounts, or be unable to create new POP only accounts. Our engineers are working to resolve this...
View ArticleError connecting to a Merchant Solution account using FTP
Some Merchant Solution customers are reporting the following error when trying to connect the ftp.store.yahoo.com using an File Transfer Protocol (FTP) tool: Critical error: Could not connect to server...
View ArticleIntermittent connection issues while accessing Store Manager and Store Editor
Yahoo! Merchant Solutions customers may experience intermittent performance issues while accessing Store Manager and Store Editor. This may appear as slowness or intermittent connection issues. We are...
View ArticleProblems accessing Yahoo mailboxes
You may receive the following error messages while trying to access or switch to your Yahoo Mail and/or Yahoo Business Mail account: We’re experiencing some technical difficulties… We’re sorry, but...
View ArticleUnable to access Web Hosting Control Panel
Yahoo! Small Business users may receive the following error message when attempting to access the Web Hosting Control Panel for their accounts: “Sorry! You don’t have permission to view this page....
View ArticleSome administrative users cannot view links to access Yahoo Small Business...
Some administrative users are unable to view the “Access your account” link when trying to sign in at the Yahoo Small Business home page. As a workaround, please go to the Business Control Panel...
View ArticleShopping Cart page problems in the Eastern US
Some customers of Merchant Solutions stores located in the Eastern U.S.A region are experiencing distorted shopping cart pages. We are working to resolve this issue as quickly as possible. We will post...
View ArticleSome customers unable to load Yahoo Site Solution
Some customers have reported Yahoo Site Solution design tool stops loading at the following message: Sorry! We have experienced an error. Please try again later. If you continue to see this message,...
View ArticleBilling error messages
Some users have reported seeing errors such as the following when performing billing-related tasks: An error has occurred. We were unable to process your request due to temporary issues. If the problem...
View ArticleUnable to add change payment method on Yahoo Small Business accounts
Once a new payment method is added to their Yahoo Wallet, some customers are unable to make it their primary payment method due to the page not loading. We are actively working to resolve this problem...
View ArticleYahoo Small Business sites may be slow to load or time out
Some customers are reporting difficulties accessing Yahoo Small Business pages, such as: Yahoo Small Business home or product pages Their Business Control Panel You may see a “Page Cannot Be Displayed”...
View ArticleTemporary Error code 14 when accessing Yahoo Mail and Business Mail
You may receive the following error message when logging into your Yahoo Mail or Business Mail account: We’re experiencing some technical difficulties…We’re sorry, but Yahoo! Mail can’t load due to a...
View ArticleChanges to coupons are not recognized
When making changes (editing or deleting) coupons for Merchant Solutions stores, the changes are not recognized when customers are going through the checkout flow. Our engineers are actively working on...
View ArticleSome users unable to access Store Control Panel
We have received some reports from users who see the following error message on accessing the Store Control Panel: The server is temporarily unable to service your request due to maintenance downtime...
View ArticleBlank page or “Could Not Connect” error
Some customers have reported seeing a blank page or the following error message when visiting the Store Control Panel or performing certain tasks in the Email Control Panel: Could Not Connect...
View ArticleUnable to send message or save draft
Some customers are unable to send an email or save a draft when using the Webmail interface in a Yahoo Mail or Business Email account due to the following errors: “Unable to send message” “An error...
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