Comcast customers may experience issues with connection to the SMTP server
Certain customers with Comcast as their internet service provider may experience issues with connection to the SMTP server through different devices or applications. This appears to be due to...
View ArticleCannot import catalog into Yahoo! SiteBuilder
When attempting to import a catalog into Yahoo! SiteBuilder, customers are seeing the following error: To publish from Yahoo! SiteBuilder, you first need to sign up for a Yahoo! Web Hosting or Yahoo!...
View ArticleYahoo! Site Solution “Mojo” template displaying incorrectly
When choosing the “Mojo” template in the Yahoo! Site Solution design tool, it is displaying the content of the page to the left side of the screen. As a workaround while we work to fix this issue,...
View ArticleYahoo! Merchant Solutions planned system maintenance on February 19-20
On Tuesday, February 19 at 7:30 p.m. PT, until Wednesday, February 20 at 7:30 a.m. PT, Yahoo! Merchant Solutions will perform important planned system maintenance to help ensure the continued...
View ArticleMarketing Dashboard scheduled maintenance
Yahoo! Small Business will be performing Marketing Dashboard maintenance on Sunday February 17, 2013 from 8:30 pm to 12:30 am PST on Monday February 18, 2013. During this time, customers will not be...
View ArticleDelays and/or errors when accessing Yahoo! Business Email
Some customers have reported latency and/or errors when accessing Yahoo! Business Email accounts. Errors and behavior may include: “Temporary Error 15″ Slow loading email pages Blank white screen We...
View ArticleCannot access Marketing Dashboard account interface
Some Yahoo! Marketing Dashboard customers may have issues accessing their Marketing Dashboard account. Customers may see the following error: Connection Timed Out. We are aware of this issue and are...
View ArticlePayPal site maintenance on February 21
PayPal will be performing site maintenance on the night of Thursday, February 21, which may cause two separate two-minute service interruptions for PayPal services. PayPal plans for these two-minute...
View ArticleSome customers may be unable to checkout when placing an order as an existing...
Some customers may be unable to checkout when placing an order as an existing customer on stores using Customer Registration. After clicking “Checkout Using Your Existing Account” and entering their...
View ArticleErrors accessing http://account.yahoo.com/, and errors creating new Yahoo!...
When users attempt to access the web page at http://account.yahoo.com/, they are reporting errors as the page tries to load. Additionally, we have received reports from users attempting to create a...
View ArticleYahoo! Merchant Solutions maintenance rescheduled to February 27-28
The Yahoo! Merchant Solutions planned system maintenance previously planned for February 25-26 has been rescheduled. This work will now occur from February 27 at 7:30 p.m. PT, until February 28 at 7:30...
View ArticleYahoo! Small Business customers unable to access their Domain Control Panel
Some Yahoo! Domains, Business Mail, Web Hosting and/or Merchant Solutions customers may be unable to access their Domain Control Panel at this time – instead receiving a ‘Connection Reset’ message in...
View ArticleMerchant Solutions plans are not generating new order numbers.
Users are reporting that order numbers are not being generated on new orders placed on their stores. Additionally, we have been receiving reports that customers are not seeing the order number after...
View ArticleCannot access Marketing Dashboard account interface
Some Yahoo! Marketing Dashboard customers may have issues accessing their Marketing Dashboard account. Customers may see the following error message: “There are no businesses associated with your...
View ArticleStatic files not loading or loading intermittently
Some merchants may be experiencing an issue where static files do not load or load intermittently in their published stores. Additionally merchants may see their files missing from the “Files” page of...
View ArticleTransition to FTPS for third-party publishing tools
Yahoo! Small Business has begun the transition from FTP connections to FTPS. This transition only affects you if you are using a third party program, such as Dreamweaver or iWeb, to publish your site....
View ArticleMultiple Order Confirmation Emails
Order Confirmation Emails are being re-sent to shoppers who have recently made a purchase from a Merchant Solutions store. Our engineering team is aware of this issue and is working to resolve it as...
View ArticleBatch submissions not submitting automatically
Some Merchants’ automatic daily batch submissions are not automatically being submitted. Our engineers are aware of this issue and working to resolve it as quickly as possible.
View ArticleUnable to access Starter Web Page Wizard
Certain Yahoo! Small Business customers attempting to access the Starter Web Page Wizard have been encountering the following error: “404 – Not Found” Our engineers are aware of this issue and...
View ArticleError connecting to a Merchant Solutions account using FTP
Some Merchant Solutions customers are reporting the following error when trying to connect the ftp.store.yahoo.com using an File Transfer Protocol (FTP) tool: store [Store ID] not online, no ftp is...
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