If you’re an AT&T Yahoo Small Business customer who can no longer access your Web Hosting or Domain account, you can expedite your account reactivation by using this form. Merchant Solutions and standalone Business Mail customers should call 1-866-849-8298 to walk through reactivation with a customer support representative. If you’re a Merchant Solutions or standalone Business Mail customer and are having trouble reaching us, you may submit your contact information using this form and a customer support representative will contact you. Please note, we are experiencing long wait times due to the high number of reactivation requests, and hope the new online form will help alleviate call volume shortly.
AT&T Yahoo Small Business accounts became Yahoo Small Business accounts on August 6, 2013. To move these services and to keep them active, AT&T Yahoo Small Business account owners were required to accept a new Terms of Service and Privacy Policy before September 30, 2013, with an extension later given to complete these actions by November 22, 2013. Account owners using AT&T’s Billing Telephone Number (BTN) account payment option were also required to update their account payment method to a valid credit card or PayPal account by November 22, 2013. If you’re an AT&T Yahoo Small Business account owner, you should have received several email notices about this change between May and November 2013, if you are a Web Hosting or Merchant Solutions customer, you should have also received a letter to your last mailing address on record. A notice was also posted in your AT&T Yahoo Small Business account. These notices advised that if no action was taken to complete the required steps to move the account, your services were at risk to be canceled.