Errors when changing plan or reactivating
Some customers have reported receiving errors when attempting to reactivate their Yahoo Small Business services or change their plan type. The error may include: “Sorry, we experienced an error that...
View ArticleSome customers may experience delays when contacting support
Some customers may experience a 1-2 minute delay when attempting to contact Yahoo Small Business support at the following URL: http://smallbusiness.yahoo.com/contactus As a temporary workaround, please...
View ArticleUnable to add to cart and API issues for Yahoo Stores and Yahoo Merchant...
Yahoo Store and Merchant Solutions’ customers may experience issues with the “Add to cart” functionality when attempting to purchase items from Yahoo Merchant Solutions and Yahoo Store web sites. Some...
View ArticleYahoo Mail customers experiencing error loading inbox
We have seen reports that Yahoo Mail users are unable to load emails from their inbox and sometimes they are receiving Error code 45. We are very sorry for any inconvenience this may have caused. Our...
View ArticleNew MX record for Yahoo hosted email
Yahoo is retiring business email MX records and replacing them with new ones. MX records for domains with name servers directing to Yahoo are updated automatically. For domains with name servers which...
View ArticleUnable to add to cart and API issues for Yahoo Stores and Yahoo Merchant...
These issues are now resolved. If you experience issues with the “Add to cart” functionality when attempting to purchase items from Yahoo Merchant Solutions and Yahoo Store web sites, please perform a...
View ArticleUnable to access Store Control Panel
Some Yahoo Small Business Merchant Solutions customers may be unable to view their Store Control Panel. Our engineers are aware of this issue and working to resolve it as quickly as possible.
View ArticlePayPal maintenance affecting PayPal Secure FTP servers
On November 6, 2013, between 8:30 p.m. PT and 11 p.m. PT, PayPal will perform maintenance that affects their PayPal Secure FTP servers. This work is not expected to affect PayPal features used with...
View ArticleUnable to access Store Control Panel
Some merchants may encounter the following error while trying to access the Store Control Panel or the Store Manager: “The server is temporarily unable to service your request due to maintenance...
View ArticleStores resolving to an under construction page.
Merchants are reporting their web sites are loading with an under construction page. We are aware of this issue and are working toward a resolution. We apologize for any inconvenience that this is...
View ArticleUPS system maintenance on November 16 and 17
UPS will perform routine system maintenance on Saturday, November 16, 2013, from 5 p.m. to 5:15 p.m. PT, and on Sunday, November 17, 2013, from 1 a.m. to 1:15 a.m. PT. During each of these 15-minute...
View ArticleStore search not updating search results after publish for some merchants
Originally posted Oct 26, 2013 @ 15:44 PST: Some Yahoo Merchant Solutions customers are reporting that changes made to their catalog are not updating in search results, including new items not...
View ArticleNorton Site Seal not displaying on live web sites
Yahoo Small Business customers may not see their Norton Site Seal badges displayed on their live web site. We apologize for any inconvenience this is causing. Our engineers are aware of the issue, and...
View ArticleError when sending business email
When sending to certain recipients, Yahoo Business Mail users may receive a bounceback message similar to the following: “Sorry, we were unable to deliver your message to the following address...
View ArticleMerchant Solution and Yahoo Store accounts may be inaccessible
Some merchants may encounter the following error: Connection time out Server taking too long to respond We are aware of these issues and working to resolve them as quickly as possible.
View ArticleStore customers may encounter an error on checkout
Customers may receive an error or load without proper formatting when attempting to complete the checkout process on Yahoo! Small Business Merchant Stores. We are aware of the issue and working to...
View ArticleBusiness Email Web Mail Access
Some Yahoo Small Business Email customers may be unable to access their Business Email via the web at this time. We are aware of this issue and are working to resolve the situation in a timely manner.
View ArticleStore Websites not loading intermittently
Some Yahoo Merchant Solution customers may experience difficulties accessing their websites intermittently. Customers may encounter the following error: 400 Bad Request Our engineers are aware of this...
View ArticleUPS system maintenance on November 23
UPS will perform routine system maintenance on Saturday, November 23, 2013, from 7 a.m. to 7:30 a.m. ET (4 a.m. to 4:30 a.m. PT). During this 30-minute window, you’ll be able to ship using UPS...
View ArticleAT&T shared accounts billing issue after changing payment method
We are currently aware of a billing issue wherein customers are billed multiple times during November 2013. AT&T partner plan customers who have changed their payment method from billing telephone...
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