Order processing options missing after modifying an order placed using AMEX
We have received reports that order processing options are missing on orders placed using an American Express after manually modifying the order. Our engineering team is investigating this issue. We...
View ArticleUnable to access Store Manager
We are receiving reports of Merchants that are getting a blank white screen when accessing the Store Manager. Our engineering team is investigating this issue. We will share more updates as they become...
View ArticleTemporary Error 4 or 14 when attempting to access or send mail from their...
Some customers have reported the following error when attempting to access or send mail from their Business Mail account: We’re experiencing some technical difficulties…We’re sorry, but Yahoo Mail...
View ArticleUnknown Host errors on some websites
We are receiving reports of customers that are getting the following error when accessing their websites: Unknown Host Description: Unable to locate the server requested — the server does not have a...
View ArticleNew PayPal security standards
Some merchants have received an email from PayPal that outlines new security standards, including upgrades to SSL certificates. We’re aware of the changes and are taking the appropriate steps. You...
View ArticleSome customers are unable to login to their accounts
Some users may not be able to login to their control panels. Users may see an “Internal Server Error” page while accessing : https://login.luminate.com/ Our engineering team is aware of this issue and...
View ArticleUnknown Host errors on some websites
We are receiving reports of customers that are getting the following error when accessing their websites: Unknown Host Description: Unable to locate the server requested — the server does not have a...
View ArticleTemporary Error when attempting to access Business Mail
We’ve received reports that customer is getting Temporary Error when attempting to access Business Mail account. You may use the Yahoo Mail app on any Android or iOS devices to access your mailbox as a...
View ArticleCredit card validation errors
We’ve received reports of the following checkout error from some stores: There was an issue validating your payment information, please reenter your credit card number. Credit card number is invalid....
View ArticleScheduled down time
We will be performing scheduled system maintenance beginning Saturday, September 10 at 11:30pm Pacific, and ending Sunday, September 11 at 12:30am Pacific. During this one-hour maintenance window, your...
View ArticleText messages for two-step verification delayed
We’ve received reports that the text messages for our two-step verification feature are being delayed. This delay can result in the verification code being unusable. Our engineering team is...
View ArticleDomain Control Panel latency
Some users are reporting latency when accessing the Domain Control Panel resulting in it failing to load. We are currently investigating this and working toward resolution of this issue.
View ArticleUnable to receive new business emails on inbox
Some customers have reported they are unable to receive any new business emails on the inbox and are receiving spam emails on bulk folder. We are investigating this problem in order to resolve it as...
View ArticleText messages for two-step verification delayed
We’ve received reports that the text messages for our two-step verification feature are being delayed, sometimes for 10 minutes or more. This delay can result in the verification code being unusable....
View ArticleCannot access settings for Mail or Business mail accounts
Some customers are reporting issues with accessing the settings for their Yahoo Mail or Yahoo Business Mail accounts. We are working this issue to resolve it as soon as possible. We apologize for any...
View ArticleIntermittent mail delivery error to Business Mail boxes
Some Business Mail accounts are generating a 554 error on mail sent to the account. We are investigating this issue and are working to resolve it as soon as possible. We apologize for any inconvenience...
View ArticleVideo playback issue on YouTube videos in Site Solution
Some customers have reported that their Video Gallery and Video Showcase pages in Site Solution are experiencing issues with YouTube video playback. This appears to be browser specific at this time and...
View ArticleTemporary Error 14 when attempting to access Business Mail
Customers have reported the following error when attempting to access or send mail from their Business Mail account: We’re experiencing some technical difficulties…We’re sorry, but Yahoo Mail can’t...
View ArticleLonger than usual call-hold times
We are currently experiencing longer than usual call-hold times. To quickly get the answer you are looking for, please check out our Yahoo Small Business Help Pages – this is a quick and easy way to...
View ArticleOrders not being imported into Stone Edge
We are receiving some reports that customer are not able to import orders into Stone Edge using the real time order post feature. We have verified orders are being successfully posted, but Stone Edge...
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